Unlocking the potential of AI for service innovation can feel overwhelming. But what if you had a clear framework to guide you? In this article I am excited to share an easy-to-understand model, highlighting nine categories of AI services that span across prediction, adaptivity, and agency. …

One of the effects of having a PhD in Computational Linguistics is that I have spent quite some time dissecting language, as well as AI technologies. One thing I have taken to heart is that the choice of words is powerful and important. And, as an ardent Star Wars fan…

I strongly believe in self-reliance and starting local in addressing climate change. Each one of us has a role to play and it starts with taking responsibility for our own actions. …

Designing the future. — Let’s start with a question: What do you think about when you think about “artificial intelligence”? Perhaps dystopic science fiction visions of AI, like the Terminator or the Matrix, or Westworld comes to mind? Or perhaps you thought about automation — how robots and AI take human jobs because they’re…

The use of artificial intelligence (AI) to detect AI-generated content has gained increasing attention in recent years as the capabilities of AI technologies have advanced. With the ability to generate highly realistic text, images, and videos, AI has the potential to revolutionize content creation. However, this also raises concerns about…

As the world continues to grapple with the impacts of climate change and biodiversity loss, it is clear that we need to take action to address these pressing issues. One way to do this is through the use of AI-powered services that are designed with a humanity-centered approach. First and…

The 2022 Sustainability Development Progress Report is not fun reading. The report is summarized in seven alarming key messages. All of them points to lack of progress and bleak prospects for the future… One of the key messages, however, has a slightly more positive tone. It states: “Key Message 06…

Pontus Wärnestål, Associate Professor at Halmstad University, Adjunct Professor at Woxsen University Design education needs to evolve in a world where “designing new things” is counter-productive to meeting sustainability challenges. Education also needs to develop as new emergent technologies like artificial intelligence profoundly affect how products and services are experienced…

This article describes how human-centered design approaches can help bridge the gap between what AI can do and what is valuable. Using human-centered design for AI-powered triage technology in an Emergency Room context, we designed for nurses’ skill enhancement, faster and better triage, and a better patient experience. — Defining success criteria for AI models is far from easy. It requires advanced knowledge of both computer science and data science and the ability to translate events and actions in the world into networks of weights, transitions, goal states, and setting precision and accuracy criteria for the desired thresholds. Still…