This article describes how human-centered design approaches can help bridge the gap between what AI can do and what is valuable. Using human-centered design for AI-powered triage technology in an Emergency Room context, we designed for nurses’ skill enhancement, faster and better triage, and a better patient experience. — Defining success criteria for AI models is far from easy. It requires advanced knowledge of both computer science and data science and the ability to translate events and actions in the world into networks of weights, transitions, goal states, and setting precision and accuracy criteria for the desired thresholds. Still…